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How to Whitelist in Google

Follow the steps below to whitelist CyberPilot in Google before your phishing simulation.

Follow these simple steps to whitelist your simulation: 

  1. Go to your Google Admin
  2. Click on “Apps” in the sidebar
  3. In the drop down menu choose “Gmail”
  4. Scroll down to the bottom of the page and click on “Spam, Phishing and Malware”
  5. Find “Email allowlist” and click on “Edit”
  6. Type in the IP addresses you find under "Required IP addresses here":

    1. 3.75.105.111

    2. 3.77.162.184

    3. 3.120.101.167

    4. 35.159.187.97

    5. 91.233.64.66

    6. 91.233.64.65

    7. 91.233.64.64

  7. Click "Save"

    Google Admin Whitelisting

     

     

    Test the whitelisting

    Now, we want to test that the campaign can be delivered to your inbox (and that the whitelisting worked).  

    Here's how to do that: 

    1. Login to the CyberPilot App
    2. Go to "Phishing" and click "Campaigns"
    3. Locate your upcoming campaign in the list of campaigns
    4. Click the "..." actions button associated to your upcoming campaign

    5. Click "Send test email"
    6. Check your email inbox to ensure that the email was delivered. If you can't find it in your inbox, start follow the whitelisting process again and make sure you haven't missed any steps. 
    7. After you get the test email, check that: 
      1. The email is delivered correctly
      2. The link within the email works (there is no link protection blocking it)

    8. If both of these are confirmed, you are all done. Let your Customer Success Manager know that everything worked properly. 

      1. Check the "whitelisting confirmed" box in the app and write to your Customer Success Manager to let them know you're ready.

     

     

    Troubleshooting – what if the email couldn’t be delivered correctly? 

    In case the delivery failed, you need to revisit the whitelisting guide above. Go through the guide and ensure that you’ve followed the steps correctly.

    • It’s common to accidentally miss a step or put in the wrong domain, IP address or URL. Did you miss a step?  
    • The most common issue is that the email was blocked in one of your security systems. See if you can identify in which system and where the email was "blocked".
    • Think about if there are any other email security tools you might have forgotten about. Maybe you need to whitelist there as well.  

    If you have trouble along the way, reach out to your Customer Success Manager. They will support you where possible, but it is important that you also get help from your IT administrator, who has in-depth knowledge of your email security systems. 

     

    Still have a question?

    Contact us at support@cyberpilot.io