What is a mail connector?
A Microsoft Mail Connector creates a direct connection between the CyberPilot phishing email server and your email server. This direct connection bypasses all your other email tools and enables the email to be delivered directly to your users’ inboxes.
When to use a mail connector
If you have followed all of our whitelisting guidance, but are still experiencing delivery issues with the test email, a mail connector can be an alternative way to ensure the email is delivered.
A mail connector is set up through Microsoft Defender, so you must use Microsoft to deliver emails this way.
How to set up a Microsoft Mail Connector
Make sure to whitelist in any systems that interact with an email after delivery
A mail connector can unfortunately only help with one part of the whitelisting, the delivery part. It can ensure that the emails get into your users’ inboxes. But it does not tell your other email tools not to interact with the email once it has been delivered.
So, you still need to whitelist in all of your different systems, even if you use a mail connector.
If you have any questions, please reach out to your Customer Success Manager. For technical support, email support@cyberpilot.io.