Add Managers To Reminder Emails

See how to automatically notify managers when users have overdue training

If you have enabled training due dates, you can also automatically cc a user's manager on overdue training reminder emails.

When you turn on the notify manager feature, a user's manager will be added to any overdue training reminder emails. This includes training assigned and/or overdue before the due dates or notify manager settings were turned on.

Here's how to do it:

1. Go to "Account"
2. Check the box called " Notify managers when users have overdue courses"

In order for it to work properly, you must: 

• Enable due dates on enrollments
• Have the manager's email property filled in for the user
  
  

There are three ways you can fill in the manager's email for each user: 

1. If you use AD integration to sync your users to the CyberPilot App, make sure you have this property filled in in your Active Directory.
   1. You can't manually enter the property if you use AD integration, because the manual entry will be replaced with the next sync.
2. If you do not use AD integration, the manager's email property can be filled in via Excel upload. See how to upload user data here. 
3. You can manually fill in this data: 
   1. Go to the user
   2. Click on "Properties"
   3. Fill in the manager's email 
   4. Click "Save" 
      

We recommend you use this setting to add an extra layer of accountability to the training. 

By adding managers to reminder emails, you can easily elevate the reminder email and demonstrate to your users that the training is important - something the organisation is keeping an eye on. 

It raises issues for individual team managers and increases the training participation rate. 

Some tips for communication

When you enable this feature, we recommend that you tell the managers in your organisation that you're doing so. This will help avoid confusion when they suddenly start getting cc'd on emails about incomplete training. 

You should also tell your users about it. That way you can set proper expectations and avoid employees feeling that they have "been told on" or ashamed. Let them know ahead of time that if they do not complete their training within a certain amount of days (we recommend 14 days), their manager will be notified. 

Got a question?

Contact us at support@cyberpilot.io